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Using your Chrome browser, that is not displaying the PulseTV website correctly, go to the top right corner of your browser window and search for a blue shield icon next to the 3-dot menu.

If the blue shield icon IS NOT present:
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If the blue shield icon IS present:
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Please call us at: 800-711-1361 for immediate assistance.

Your business and shopping experience are important to us!
Thank you for your patience, PulseTV Customer Service


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PulseTV is a family-owned business that started in 1996. We've sold to over 4 Million satisfied customers.

When you shop with us, we want you to be completely satisfied.

If for any reason you are not satisfied with your purchase, return it within 90 days for an exchange or a refund for the purchase price.

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Company

About Us
Company Background | Why Shop Here? | Meet the Staff | Company FAQ

Company Background

First, we'd like to thank you for visiting PulseTV.com. If you are reading this letter you are obviously very interested in the company and learning more about us.

PulseTV.com was founded in 1996. We started out by promoting products on TV. You probably remember some of our campaigns... Riverdance, Lord of the Dance, The Honeymooners, Stomp, The Carpenters and others.

Many of us have worked together for over 15 years at this company and earlier at a leading catalog company. We all had a passion for building a great company and joined forces to create PulseTV.com

How did we branch out into other products besides DVDs? The credit goes to our customers! We began getting emails and letters asking us if we could get other TV products. We listened and started first with TV products and branched out to more.

A lot has changed with e-commerce from 1996 to today. We successfully rode the internet bubble and survived the burst, pleased to have helped millions of customers along the way. Through the years we have maintained the integrity of our company and stayed true to our goals:

  • Offer a wide assortment of products at a good value
  • Create a shopping experience that is simple and easy to use
  • Provide dependable delivery backed up by our in-house fulfillment center
  • Assist you quickly and efficiently with responsive customer service

Why Shop Here?

We think you will choose to shop with us because you will find the products you want at great prices and quick delivery. We continually update and improve our site, our content, our services and the site's functionality based on the suggestions of our customers.

Our team is always working hard to meet your needs. While you have many choices of where you shop online, we believe we offer the best overall experience and the right combination of service, value and products that you have requested.

We are also proud of the fact that PulseTV.com has been recognized for outstanding customer service and easy to use ordering and website design by numerous sources.

Read Real Customer Testimonials

Meet the Staff

Tammy Tammy

Tammy is the leader of our Customer Service team. She combines years of experience with a love to help people. Whenever any of us need help, Tammy is the one we call for.

One thing we all love about Tammy is she's always got something bizarre going on in her life. Just ask her about the time she left her windows open only to get in her car and encounter a Raccoon… We're still not sure who was more freaked out, Tammy or the Raccoon!
Michele Michele

For almost 20 years Michele has been involved in mail order. Starting in customer service Michele has done just about everything at Pulse. She currently manages the inventory and makes sure all the new products get up and onto the site.

She's also great for singing in the office. Michele has a knack of taking one line from a song and singing it over... and over... and over!
Rachael Rachael

We'd be a bunch of schmucks to not hire Rachael in our customer service department. She graduated from Governors State University in 2010 with a BS in Communication Disorders and is a proud mother of two girls. Rachael loves living in Chicago, the greatest city in the world, and she's a ray of sunshine in our office. Our favorite thing about Rachael is that she'll laugh at any joke - even Joe's!
Amber Amber

Amber came all the way from sunny California to join us in Chicago (Wait until winter hits then we expect her to walk around in a state of bewilderment). She does a whole host of things here... from processing orders, to customer service to giving us all a great big laugh with her huge, we mean HUGE fear of spiders. We're happy to have Amber join us, she's always got a smile on her face and is genuinely one of the sweetest people!
Kris Kris

Kris does many things here, one of which is organizing all our outside advertising campaigns.
If you've ever seen the TV show "It's Always Sunny In Philadelphia" you may see the resemblance between Kris and Sweet Dee. We like to tease her that she reminds us of Sweet Dee in so many ways. much to Kris' chagrin!
Rachel Rachel

Rachel is a graduate of Ball State University with a bachelors of science in Dance and Psychology. She works part time here and her full time job is teaching dance. We asked her to teach us a few moves and after 5 minutes of watching us trying to shake our groove things, she told us to not give up our day jobs!
Brynn Brynn

Brynn may be one of the most soft-spoken people we know... It's refreshing to have her here amongst all of us big mouths! Underneath her calm, quiet exterior is a wealth of friendliness and helpfulness. You'll find her manning the phones and processing returns.
Sherri Sherri

We are so pleased to have Sherri in Customer Service. She loves to help customers.

What we all found out about quiet, polite Sherri is that she has a mean competitive streak in her! She's a devoted runner who loves to whoop others in races. We saw this first hand when our company did a 5K and she finished pretty high up in the rankings. I think she could've lapped most of us a few times!
Sandy Sandy

You ever meet someone and feel like they've been a friend for years? Well that's what it was like when Sandy joined our team. There's always a smile on her face and she's a joy to be around. And when it comes to assembling our Pound of Pens.. NO ONE is faster than Sandy.
Kim Kim

We think we have found the nicest person on the planet and that's Kim! Sweet and soft spoken, she's been in customer service for many many years. We feel lucky to have her on our team.
Angie Angie

We all love Angie. She gets a lot of ribbing. We all like to stand next to her because it makes us feel like NBA stars. Yes Angie is on the short side, but she big on excellent customer service!

Welcome aboard Angie, we're so happy to have you here!
Linda Linda

We knew Lin was a keeper when she joined us on at the busiest time of year and just jumped right in and started answering the phones! It's as if Lin was born to do customer service. Always in a great mood she's also our resident plant lady. She has supplied many of us with plant cuttings. Some of us have been successful while others, well, let's just say their desk looks more like a plant graveyard!

Another wonderful thing about Lin is she makes homemade dog treats. Many of our dogs have enjoyed them.
Peggy Peggy

Peggy genuinely wants to help everyone; always joins in to help no matter what the task. While she is so soft spoken we never hear her speaking; her laugh always makes us smile. She has fun talking to customers; and customers seem to enjoy her as well.

A great asset to Customer service.
Paula Paula

You may recognize Paula from some of the videos. She is member of the PulseTV buying team and is starting to do more and more videos.

She is an experience entrepreneur herself having owned and operated a Spa. We're happy she decided to sell it and join us. Of course I think she gets tired of all the beauty questions we ask her. But you'd never know she is annoyed. You'd be hard-pressed to find Paula without a big smile!
Anisa Anisa

With over 30 years experience in mail order and retailing, Anisa's main job is finding new products at great prices and delivering the Deal of the Day to over 7,000,000 subscribers.

Anisa loves the PulseTV stuff. So much so all her gift giving is direct from PulseTV. We don't think she's stepped into a store since 1996!
Jaffer Jaffer

Jaffer, our CEO and co-founder, has been in the direct-to-consumer marketing space for a long time...going back to when he had hair. A graduate of University of Illinois, he is also a pro bono Adjunct Professor at Bradley University teaching media and marketing. You can always see Jaffer roaming the office asking questions or dreaming ever new ways to get our deals in front of millions of people.
Tom Tom

Tom, one of our co-founders is the one who pays the bills. In fact, we think he sleeps with the checkbook. Tom is also one of our most avid PulseTV buyers and he even looks stylish in the Comfy Jeans he thought were for men! He also happens to know more jokes than any human ought to know!
Sharif Sharif

We wanted to grow the company and knew Sharif was our man. He's in charge of business development, locating new partnership opportunities, building relationships, as well as managing wholesale and liquidation of products and managing affiliates. If you wanted to do any business with PulseTV, Sharif is the guy you wanna call! He loves PulseTV almost as much as he loves sandwiches.
Khalil Khalil

Khalil is in charge of all our video production, graphics and more. He also helps in product selection and copy writing. From product development, package design even our TV Show production he seems to know it all. He can draw, sing and play a mean guitar. We're lucky to have him at PulseTV.
Lisa Lisa

Lisa is part of our creative team. She works on images, videos and item descriptions, so if you don't know what something is from the content on the website, blame her! She has quickly acclimated to the wild and wacky environment at PulseTV HQ... in fact, she seems right at home. However, she always dresses to impress, which makes the rest of us look like a motley band of zombie apocalypse survivors wearing whatever we could scavenge.
Jeanie Jeanie

Jeanie has been with us since 1999! As we have grown, so has Jeanie's responsibilities. She is the VP of Marketplace Sales and is a renown runner. So if you purchased our products on Amazon, Buy.com, or other online marketplaces, Jeanie was responsible for getting those products to you.
Don Don

Don comes to us after years of working in the infomercial industry. If you've seen a NuWave commercial chances are Don was involved in getting on your station.

He works in our Business Development area but what we really think he would love to do is be a sportscaster. Don happens to be a Sports FANATIC. If we want to know what is going on with just about any team in any sport, we can ask Don!
Zack Zack

It's hard to believe but Zack has worked with us since he was just a Junior in High School. For about the first two months many of us called him Josh. Look at him... doesn't he look like a Josh? The other thing he's noted for is looking like Joran van der Sloot... not a good thing at all! But Zack is a wonderful young man. He does and has done many things including copy writing, starring in our videos and has now been promoted to Assistant Buyer.
Katie Katie

Having the distinction of being the youngest in the office, she's got a great sense of humor. She didn't even mind accompanying all us middle aged women to Menopause The Musical. As our newest member of the buying team we're excited to see the types of products she brings to PulseTV. She's also a fresh face on our videos. We know by now you're probably sick of seeing so much of Anisa and Zack!
Adam Adam

Adam is joining the buying and creative team. We know he'll be great at video editing as he used to work on a Chicago Cubs show. That's really how he got the job here. We thought he could get us free tickets. Now that we know he can't he may not be here long! Just kidding... he actually has years of experience in management so we're excited for him to lend his talents to us.
Andy Andy

Andy started working with us way back as a High School Junior then went off to really learn his stuff at Arizona State. After finishing there, we wanted him back...made him the proverbial offer he could not refuse and voila! Andy is our IT manager develops most of our websites, programs and applications... as well as teaching us old fogies what's new. We all know before we call Andy about a problem with our computer... we should REBOOT first!
Matt Matt

Matt is our newest geek... we mean IT Professional to join our company. Matt, at his young age, has done just about everything. From writing at a newspaper to working at a Pro Shop at the local Country Club.

We are quite certain he got the job here because he's an avid Reality Show fan AND Game of Thrones Fan just like Anisa and Jaffer. Or it also could be that we're hoping he will hook us up with some free rounds of Golf... hint, hint!
Mary Mary

Mary is our office manager and knows how to do just about everything at our company! Mary's been part of the team since Pulse started up. When you call in, it's her voice you hear.
Maureen Maureen

Maureen joins us as the resident bean counter here. Yep we added another accounting person on account our deals are so good the bosses are worried we're losing money! What we love about Maureen is she is so much NOT like an accountant. I don't think our crazy bunch could take that. We're trying to figure out how Maureen can keep winning our football pool. She won't reveal what is her system is!
Joe Joe

Joe does double duty here. His main job is being Chief Editor of all the GopherCentral newsletters. Being a wonderful writer we often enlist his help in writing copy on products. You can usually tell when Joe has written the description of an item... it will take you 30 minutes to read! Yes he's a bit on the wordy side :)
Steve Steve

Like Joe, Steve also works mainly on GopherCentral newsletters, but he also writes product descriptions and ad copy. Everyone loves Steve. His quick wit is amazing and he always seems to have us all laughing.
KBS Fulfillment Team And Packing
Your Orders: Karen & the KBS Fulfillment Team.

Who is more caring than a mom? With that in mind, Karen started KBS Fulfillment out of her house and took on a few small clients. When she needed help, she called up a couple of fellow moms to help out while the kids were in school.

That was 15 years ago and even though KBS has moved into a big warehouse, you'll still see a whole bunch of moms picking and packing thousands of orders a day.
Joanie Packed by #11

This is Joni... we couldn't resist putting this picture up. She was goofing around and we're sure she doesn't know it's on the site. But don't let the picture fool you... Joni is one of the best packers ever. She's been around since the very beginnings of KBS.
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