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Customer Service

About Us

Company Background

First, we'd like to thank you for visiting PulseTV.com. If you are reading this letter you are obviously very interested in the company and learning more about us.

PulseTV.com was founded in 1996. We started out by promoting products on TV. You probably remember some of our campaigns... Riverdance, Lord of the Dance, The Honeymooners, Stomp, The Carpenters and others.

Many of us have worked together for over 0 years at this company and earlier at a leading catalog company. We all had a passion for building a great company and joined forces to create PulseTV.com.

How did we branch out into other products besides DVDs? The credit goes to our customers! We began getting emails and letters asking us if we could get other TV products. We listened and started first with TV products and branched out to more.

A lot has changed with e-commerce from 1996 to today. We successfully rode the internet bubble and survived the burst, pleased to have helped millions of customers along the way. Through the years we have maintained the integrity of our company and stayed true to our goals:

  • Offer a wide assortment of products at a good value
  • Create a shopping experience that is simple and easy to use
  • Assist you quickly and efficiently with responsive customer service

Why Shop Here?

We think you will choose to shop with us because you will find the products you want at great prices and quick delivery. We continually update and improve our site, our content, our services and the site's functionality based on the suggestions of our customers.

Our team is always working hard to meet your needs. While you have many choices of where you shop online, we believe we offer the best overall experience and the right combination of service, value and products that you have requested.

We are also proud of the fact that PulseTV.com has been recognized for outstanding customer service and easy to use ordering and website design by numerous sources.

Read Real Customer Testimonials

Meet the Staff

 
Staff - Sherri Sherri

Sherri is our Team Leader in all things Customer Service. She loves to help customers. What we all found out about quiet, polite Sherri is that she has a mean competitive streak in her! She's a devoted runner who loves to whoop others in races. We saw this first hand when our company did a 5K and she finished pretty high up in the rankings. I think she could've lapped most of us a few times!

Staff - Christine Christine

Meet Christine, the newest member of our Customer Service team, and a true people person! If you've had the chance to chat with her, you already know she’s all about making your day better. She loves solving problems, getting to know you, and making every interaction a little brighter. When she’s not helping customers, Christine’s busy planning her next adventure (the travel bug is real!) or unleashing her artistic side with calligraphy and doodling.

Staff - Jazz Jazz

Jazz wears a lot of hats around here and makes it look like a trendy fashion statement. She helps keep creative projects moving and jumps in wherever she’s needed. From product copy to video direction and creative planning, Jazz is part writer, part producer, and part wrangler of all the moving pieces!

Staff - Carol Carol

Carol may be our best customer ever. You could say she's like family! Whatever we ask her to do, she tackles it with the best Can-Do attitude. We are lucky to have her here.

Staff - Kris Kris

Kris does many things here, one of which is organizing all our outside advertising campaigns. If you've ever seen the TV show "It's Always Sunny In Philadelphia" you may see the resemblance between Kris and Sweet Dee. We like to tease her that she reminds us of Sweet Dee in so many ways. much to Kris' chagrin!

Staff - Zack Zack

Zack joined the company as a junior in high school, and worked with us for 15 years. After discovering he had a natural talent for being on video, he became one of our prominent faces for our product demos. He also excelled in writing and working with vendors on new products. Unfortunately, his life was tragically cut short in 2022, but we'll never forget him and his beautiful spirit.

Staff - Ian Ian

Ian is our resident creative! While his energetic and positive attitude shines in our product videos, his true talents lie behind the camera and in the editing studio! A self proclaimed camera nerd, his eye for composition and directing is what makes him stand out. But his writing and photoshop skills are really why we keep him around.

Staff - Jeanie Jeanie

Jeanie has been with us since 1999! As we have grown, so has Jeanie's responsibilities. She is the VP of Marketplace Sales and is a renown runner. So if you purchased our products on Amazon, Buy.com, or other online marketplaces, Jeanie was responsible for getting those products to you.

 
Staff - Anisa Anisa

As a co-founder Anisa brings over 35 years experience in mail order and retailing, Besides finding new products and writing about them, she oversees marketing and operations. Most of all she loves the PulseTV merchandise. So much so all her gift giving is direct from PulseTV. We don't think she's stepped into a store since 1996!

Staff - Tom Tom

Tom, one of our co-founders is the one who pays the bills. In fact, we think he sleeps with the checkbook. Tom is also one of our most avid PulseTV buyers and he even looks stylish in the Comfy Jeans he thought were for men! He also happens to know more jokes than any human ought to know!

Staff - Khalil Khalil

Khalil is in charge of all our video production, graphics and more. He also helps in product selection and copy writing. From product development, package design even our TV Show production he seems to know it all. He can draw, sing and play a mean guitar. We're lucky to have him at PulseTV.

Staff - Don Don

Don comes to us after years of working in the infomercial industry. If you've seen a NuWave commercial chances are Don was involved in getting on your station. He works in our Business Development area but what we really think he would love to do is be a sportscaster. Don happens to be a Sports FANATIC. If we want to know what is going on with just about any team in any sport, we can ask Don!

Staff - Andy Andy

Andy started working with us way back as a High School Junior then went off to really learn his stuff at Arizona State. After finishing there, we wanted him back... made him the proverbial offer he could not refuse and voila! Andy is our IT manager develops most of our websites, programs and applications. We all know before we call Andy about a problem with our computer, we should REBOOT first!

Staff - Antonio Antonio

Antonio may look mild-mannered but he is a super-hero when it comes to coding. We knew he was a keeper when we threw him into one of our biggest system redesigns with little direction. You can just see the twinkle in his eye when he talks about the changes he wants to make!

 
Staff - DJ DJ

Hi I’m DJ. You may see me as a Blue Jay, but I’m actually a Deal Jay with a serious need for DEALS! Who needs worms when you've got PulseTV? Forget scouring discount bins, PulseTV is my one-stop shop for all things fabulous and wallet-friendly. Since nesting at PulseTV, I haven't shopped any other store! I love deals so much I’ve convinced PulseTV to start a special PulseTV Savers Club. It’s the best way to save the most money ALL YEAR LONG!