We update our product pages with important FAQ information as it becomes available, so the best source of information about a specific product can be found by searching for the product on our site and viewing the results. If a product has an FAQ specific to it, it will appear on this page. If you have a specific question on a product feel free to contact our customer service department by clicking here to Create a Customer Service Ticket and we will help you to the best of our ability.
You can get information on our Security Policy here.
We currently accept Visa, MasterCard, American Express and Discover. All payments are in US funds only and will not be billed until the time of shipment. * Please take note that you will also see us listed on your credit card statement under our website name www.PulseTV.com
Yes we do! You will see the PayPal payment option when you check out. However, we do not receive your Billing and Shipping information from PayPal so we need you to provide that information to us please.
(Sorry, we cannot process PayPal orders over the phone)
You can get information on Paying by Check here.
Sure, again our website is safe & secure but if you prefer to order by phone we completely understand and are available to take your order at 800-711-1361. Phone orders can be placed 24 hours - Every Day. (please have your credit card ready when calling).
PulseTV is not required to, and does not, collect sales or use tax outside of Illinois. Other states laws may require you to review untaxed purchases and, if any tax is owed, file a use tax return and pay any tax due.
Since we are located in Illinois we are required to charge state sales tax for Illinois residents. This is automatically calculated when you check out.
Below is a listing of our current shipping methods:
(During the Christmas Season other options may become available)
Provided that the items are in stock, most orders will ship within 1-2 business days.
- We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will contact you for a physical shipping address.
- Outerlying US Territories could take up to 28 days for delivery.USPS Priority:
- US Territories.FedEx Ground:
- 48 Contiguous United States only.
- No P.O. Boxes.
- No APO/FPO destinations.Canada:
- All payments are in US funds only.
- Some products may not be eligible for Canada shipping.International:
- All payments are in US funds only.
- Some products may not be eligible for International shipping.
Delivery times in Business Days
Method Destination Est. Time Standard Mail United States 5-10 business days USPS Priority Mail United States 3-5 business days FedEx Ground United States 3-7 business days Canada Canada 7-18 business days International Shipping Foreign 4-6 weeks
For orders outside of the United States:
- Please note that all payments are in US funds only.
- Our Shipping and Handling costs do not include any additional Customs and/or Duties that may be charged by your local government. Please check local laws and limitations where applicable before making your ordering decision.
- Unfortunately, there are a limited number of countries we are currently unable to ship to outside the US due to a history of either high credit card fraud or poor postal delivery results.
FedEx provides their customers with the option of conveniently picking up their orders at a secure business location. You can select this ship method along with the location of your choice during checkout. Once inside one of these locations, look for the FedEx signage or ask someone for assistance.
When can I pick up my order?FedEx pickup is generally available during normal business hours. Check with your local participating FedEx Locker locations for any special hours.
How long will my package be available for pickup?Once your package is delivered, you have 5 business days to pick it before it is returned to us. Customers are responsible for any return shipping charges in the event that your package is returned to us as Unclaimed.
There is a $2.00 handling fee on each order (flat rate for any number of items). You only pay actual Shipping costs which are based on package size and weight.
You can estimate costs by adding items to your cart and clicking the button on the basket page (this includes handling fee listed above).
Additional charges apply for the following:
For FedEx delivery upgrade inside the USA (No P.O. boxes). Option offered and amount shown during check out.
For deliveries outside the USA. Cost will vary based on Country selected.
Please note: Any postage/fees Due from refused or unclaimed packages returned to us will be deducted from your refund.
Please understand we use a third party fulfillment house in Illinois, which means we hire an outside company to store our products and ship our orders for us. We are charged by them on a per item basis. The Terms Shipping and Handling refer to the USPS or FedEx postage, the cost of the shipping of the product to our warehouses, the bank charges to process credit cards or checks, the price of the label, packaging and packing slips. We've actually reduced our costs based on our customer feedback and will continue to keep them as low as we're reasonably able.
If you are having problems reading the description of the product due to an overlap with the picture, please hit "REFRESH" and it will be corrected.
You should receive an email confirmation within an hour of placing your order. Not having received this email could indicate a problem receiving your order. Your confirmation email comes from email@example.com so first check your junk or bulk folder to see if it was delivered there by accident. You can click here to Create a Customer Service Ticket with your SL-XXXXXXXX confirmation number to request another copy. (please allow One (1) business day for a response from our Order Desk). You will automatically receive a separate shipment confirmation email to let you know when your order is on the way.
Please disregard any additional confirmation emails received with the EXACT same SL-XXXXXXXX confirmation number shown. This will not cause order duplication and we apologize for any confusion. Should you receive a legitimate duplicate (two different confirmation numbers), please forward one of them to our firstname.lastname@example.org for review as soon as possible to prevent duplication.
You can get information on Returning A Product here.
In the rare event that your order should arrive either incomplete, incorrect, or damaged we do guarantee we will promptly correct it for you. Just contact Customer Service below with the details and be sure to include your order number. You can get more information on Correcting An Order here.
Possibly, we do have someone in charge of wholesale. Click here to fill out our Wholesaler Submission Form and someone will get back to you within 2 business days.
Customer Service Hours
Monday - Friday
8 a.m. - 5 p.m. CST.
7851 185th Street
Tinley Park, IL. 60477